Refund policy
**Bianca Bradley Online Store Return Policy**
Thank you for shopping at Bianca Bradley Online Store. We are committed to ensuring your shopping experience is enjoyable and hassle-free. If you need to return or exchange an item, please review our return policy below:
**1. Returns and Exchanges:**
We accept returns and exchanges within 30 days of the purchase date. To be eligible for a return or exchange, items must be unused, in the original packaging, and in the same condition as received. Items that have been used, washed, or damaged due to improper handling will not be accepted.
**2. Process for Returns and Exchanges:**
To initiate a return or exchange, please follow these steps:
a. Contact our Customer Service team at biancabradleyco@gmail.com within 30 days of receiving your order. Provide your order number, a detailed description of the reason for the return or exchange, and any relevant photos if applicable.
b. Our Customer Service team will review your request and provide you with a Return Authorization (RA) number and further instructions for the return or exchange process.
c. Pack the item securely in its original packaging, including all accessories and tags. Clearly mark the RA number on the outside of the package.
d. Ship the package to the address provided by our Customer Service team. We recommend using a trackable shipping method to ensure your package is received.
**3. Refunds:**
Upon receiving and inspecting the returned item, we will process your refund within 5 business days. Refunds will be issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable.
**4. Exchanges:**
If you would like to exchange an item for a different size, color, or product, please indicate your preference when contacting our Customer Service team. Exchanges are subject to product availability. If the desired item is not available, we will process a refund for the returned item.
**5. Non-Returnable Items:**
Certain items are non-returnable, including:
- Gift cards
- Personalized or custom-made items
- Intimate apparel (underwear, swimwear, etc.)
- Final sale or clearance items
**6. Damaged or Defective Items:**
If you receive a damaged or defective item, please contact our Customer Service team within 7 days of receiving your order. We will provide instructions for returning the item and will either send a replacement or issue a refund, as per your preference.
**7. Return Shipping Costs:**
Customers are responsible for return shipping costs unless the return is due to a damaged or defective item. In such cases, we will provide a prepaid return shipping label.
**8. International Returns:**
For international customers, please note that return shipping costs, as well as any customs duties or taxes, are the responsibility of the customer.
**9. Contact Us:**
If you have any questions or need further assistance, please don't hesitate to contact our Customer Service team at biancabradleyco@gmail.com.
We appreciate your business and strive to provide you with the best shopping experience possible.
Sincerely,
Bianca Bradley Online Store Team
Thank you for shopping at Bianca Bradley Online Store. We are committed to ensuring your shopping experience is enjoyable and hassle-free. If you need to return or exchange an item, please review our return policy below:
**1. Returns and Exchanges:**
We accept returns and exchanges within 30 days of the purchase date. To be eligible for a return or exchange, items must be unused, in the original packaging, and in the same condition as received. Items that have been used, washed, or damaged due to improper handling will not be accepted.
**2. Process for Returns and Exchanges:**
To initiate a return or exchange, please follow these steps:
a. Contact our Customer Service team at biancabradleyco@gmail.com within 30 days of receiving your order. Provide your order number, a detailed description of the reason for the return or exchange, and any relevant photos if applicable.
b. Our Customer Service team will review your request and provide you with a Return Authorization (RA) number and further instructions for the return or exchange process.
c. Pack the item securely in its original packaging, including all accessories and tags. Clearly mark the RA number on the outside of the package.
d. Ship the package to the address provided by our Customer Service team. We recommend using a trackable shipping method to ensure your package is received.
**3. Refunds:**
Upon receiving and inspecting the returned item, we will process your refund within 5 business days. Refunds will be issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable.
**4. Exchanges:**
If you would like to exchange an item for a different size, color, or product, please indicate your preference when contacting our Customer Service team. Exchanges are subject to product availability. If the desired item is not available, we will process a refund for the returned item.
**5. Non-Returnable Items:**
Certain items are non-returnable, including:
- Gift cards
- Personalized or custom-made items
- Intimate apparel (underwear, swimwear, etc.)
- Final sale or clearance items
**6. Damaged or Defective Items:**
If you receive a damaged or defective item, please contact our Customer Service team within 7 days of receiving your order. We will provide instructions for returning the item and will either send a replacement or issue a refund, as per your preference.
**7. Return Shipping Costs:**
Customers are responsible for return shipping costs unless the return is due to a damaged or defective item. In such cases, we will provide a prepaid return shipping label.
**8. International Returns:**
For international customers, please note that return shipping costs, as well as any customs duties or taxes, are the responsibility of the customer.
**9. Contact Us:**
If you have any questions or need further assistance, please don't hesitate to contact our Customer Service team at biancabradleyco@gmail.com.
We appreciate your business and strive to provide you with the best shopping experience possible.
Sincerely,
Bianca Bradley Online Store Team
